Hubert van Doornelaan 76
6229 VK Maastricht
(not a visiting address)
ToyMovieShop is a subdivision of Internationaal M.S. Tools
Chamber of Commerce: 14620418
VAT number: NL157866178B01
Bank: ING Bank
Frequently Asked Questions
Please read our FAQ before sending us a message.
What are the delivery charges for orders from the Online Shop?
Delivery charges depend on weight of the package and location we will ship to. As an indication, the following delivery charges are applied: Shipping in the Netherlands: € 6,95 Shipping to Belgium: € 6,95 Shipping to countries in the EU: € 15,00 Rest of the world:
- Up to 2 kgs: € 25,00
- 2 to 10 kgs: € 35,00
Which payment methods are accepted in the Online Shop?
Payments are processed by Mollie.nl. We accept Credit Card, iDEAL, Bancontact/Mister Cash and PayPal.
How long will delivery take?
Depending on your location, shipping will take between 1 and 10 days. When possible, we will send you a tracking code to follow your parcel.
What exactly happens after ordering?
If your product is on stock and your payment has been received, your order will be shipped to you within 24 hours. You will receive e-mails for every step in the shipping process.
Do I receive an invoice for my order?
Your invoice will be sent by e-mail. If you need a VAT invoice, please mail us using the contact form on the right. Please include your order or invoice number.
User Account Registration Rules
- Only one account per person is allowed.
- Once the account has been established, the user may not alter the original name of the account holder, unless there has been a legal name change, or “transfer” the account to a different person.
- ToyMovieShop reserves the right to disable or cancel an online user account at anytime for any reason. Clients who purposely create multiple accounts in our system run the risk of having all of their accounts disabled, without notification.
Return / Exchange Policy
Return Guidelines - Few things to keep in mind when returning an item... The collectible must be returned in the same condition it was sent to you. All figures, accessories, bases, original packaging, and outer shipping cartons, will need to be returned if receiving a full refund or exchange. Items that arrive with excessive damage due to improper packing may be subject to 'damage fee', which is 25% of the product price. Message us if you need any tips on packing / shipping. We cannot guarantee your replacement will have the same 'edition number', but we will try our best! What is Not Covered Shipping Cartons (aka Brown Box): These cartons are made solely to shield the collectible from damage during transit and cannot be replaced if damaged, or not the type you want. Gorgeous Graphics Boxes: For our distributed products, we only have a small number of replacement boxes. We reserve those for shipments that have seen severe damage. Boxes that see light wear and tear during transit will not be eligible for a new graphics box, again, given the limited availability. Help! My Collectible Arrived Broken! Okay, first things first, don’t panic. If you purchased it from us, we got your back -it's covered by our return policy. If your item arrived with a noticeable defect, breakage, or some other noticeable flaw, you can requests to *exchange it for another piece OR you can request a refund within 14 days. Return shipping is always covered by ToyMovieShop for damaged and/or defective pieces within 14 days, which helps to make a return pretty painless. I Changed my mind, I think... WHAT?! Ok, ok...you're allowed to change your mind. You can return the item for a refund, within 14 days. Once the collectible is back in our warehouse, we will refund you -less any applicable return shipping charges and non-refundable deposits that were related to the order. *Due to the limited nature of our products, we only produce/receive a small number of replacement pieces and parts. We cannot guarantee stock of replacement parts / pieces for sold out or older archived items.
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